Refund Policy

Which orders this covers

This policy applies to audits and redesigns purchased from Keystone Software Labs LLC through the Keystone Labs website. Your order confirmation identifies your package and any paid options you selected.

If you cancel before or during the work

If you cancel before we start work or while your order is underway, we’ll refund the full amount you paid for the order. Email audit@keystonelabs.io with your order reference or the email address used at checkout.

If your brief or access is missing

You have 72 calendar hours from payment to send your completed brief and give us any access needed to do the work. Weekends count. If either is still missing at the end of that window, we’ll cancel your order and issue a refund automatically. You don’t need to contact us to trigger it.

This 72-hour period is the time you have to complete your brief. The delivery window for your package starts once we have payment, the completed brief and any required access.

Your 72-hour money-back guarantee

You have 72 calendar hours from delivery of your complete order to request a full refund. For a journey redesign, that means all the agreed screens. If you added development, it includes delivery of the built page. The clock does not start with an early preview. Weekends count.

Email audit@keystonelabs.io within that window with your order reference or checkout email. The guarantee covers the entire amount paid, including express delivery, upgrades and development. If you’d prefer a design revision, you have 72 calendar hours after each version to request your next included round.

How you receive a refund

We initiate your refund to the original payment method within two business days of receiving your request. Your bank or card issuer determines when the credit appears on your statement.

If you’re waiting for a refund, email audit@keystonelabs.io with your order reference or the email used at checkout. Please leave out card numbers and other payment credentials.