Terms of Use
Who these terms apply to
Keystone Software Labs LLC, a Delaware limited liability company trading as Keystone Labs, operates this website and provides the services described here. Our mailing address is 254 Chapman Road, Ste 208 #22215, Newark, DE 19702, USA.
Our services are for business use. When you place an order for your company, you confirm that you have authority to agree to these Terms on its behalf.
These Terms and the package, options and price shown at checkout apply to your order. You can reach us at audit@keystonelabs.io.
What you’re ordering
The Conversion Rate Audit reviews your landing page or the relevant pages of your website. You receive a recorded walkthrough, a recommended structure and a prioritized list of changes. The Conversion Rate & Design Audit also includes visual references, a moodboard and one redesigned section in Figma.
The Full Page Redesign includes copy and an editable desktop and mobile design for one page of your choice. The Conversion Journey Redesign upgrade extends that work to up to three additional screens along one agreed conversion path.
A journey review follows one path through signup, booking or checkout. A brand consultancy upgrade adds advice on your existing identity. If you add development, we build your chosen marketing page in Webflow, Framer or front-end code. This option is for SaaS and service businesses. It does not cover e-commerce, backend work or development of additional journey screens.
Payment and taxes
Prices are in US dollars. Your order is a one-time purchase. Stripe processes your payment. You’ll see the package, any extras you select and the total, including applicable taxes, before you pay.
Your brief and access
Within 72 hours of payment, send us your completed brief and any access needed for your order. Share only materials you have permission to use. Where access is needed, please invite us to the relevant project using its sharing settings.
If we’re still missing the completed brief or required access after 72 hours, we’ll cancel the order and issue a refund automatically.
When we deliver
We deliver your entire order within 72 calendar hours, or 24 calendar hours if you choose express. Weekends count. The clock starts once we have your payment, completed brief and all access needed for the work you ordered.
For a Conversion Journey Redesign, the deadline covers the main page and every additional screen included in your order. If you add development, the finished marketing page is due by the same deadline, whether you choose Webflow, Framer or code. There is no second delivery window for development. You can still request the included design revisions after delivery.
Questions and design revisions
You can ask us questions about the findings and recommendations after we deliver your audit. The audit itself does not include a round of revisions.
A single section redesign includes one revision round. A Full Page Redesign or Conversion Journey Redesign includes two rounds for the design in your order. You have 72 calendar hours after each version is delivered to send feedback for your next included round.
Cancellations and refunds
If you cancel before we start or while we’re working on your order, we’ll refund everything you paid, including express delivery, upgrades and development. Email audit@keystonelabs.io with the email address or reference used for the order.
Once we deliver the complete order, you have 72 calendar hours to request a full refund. An early preview does not start that clock. Email audit@keystonelabs.io with your order details. We initiate your refund within two business days of receiving your request. See our Refund Policy for details.
Ownership and portfolio use
You keep the rights you hold in the materials you supply. You give us permission to use them to deliver your order. Please share only materials you have the right to use for the project.
On full payment, Keystone assigns to you its copyright in the original designs, copy and custom code created for your order. For work created after payment, the assignment takes effect as that work is created. Our pre-existing tools and templates remain ours. Third-party materials such as fonts, images and software remain subject to their licenses.
Once you pay, you grant Keystone a non-exclusive, royalty-free license to use your company name and logo and to reproduce and display the project in our portfolio, website and case studies. This includes before-and-after designs, audit findings and tests we conducted, together with results we can substantiate. This permission covers materials you own or can license. We keep private briefs, access credentials, confidential source data and identifiable customer records out of published examples.
Use of the site and audit results
Use the site and private delivery links only for their intended purpose. Access only the accounts, projects and files you’re authorized to use.
Our recommendations reflect our review of your website and the information available to us. Conversion and revenue depend on factors such as traffic, pricing and implementation. We do not promise a particular result. This does not affect the refund guarantee offered with your order.
We keep your final deliverables available for one year after final delivery. You can download your files or duplicate your Figma design during that year. You control the permissions you grant Keystone in your own tools. Those permissions stay as you set them when the project ends, and you can change or revoke them at any time.
Governing law and resolving issues
Delaware law governs these Terms, subject to any mandatory law that applies. If you have a dispute about an order, email audit@keystonelabs.io with your order reference and a description of the issue. You and Keystone agree to try to resolve it by email first.
Our Privacy Policy explains how we handle personal data. These Terms do not limit rights or remedies that cannot be limited under applicable law.